At MMR, we believe you will love our products. If you think you need to return any items in your order, we'd be happy to help! That's why we offer a 30-day unconditional return policy for a full refund.
For customers located in the US, we offer free return shipping on all items within 30 days of purchase.
For customers located outside the US, we still offer a 30-day unconditional return policy, but the customer is responsible for shipping.
All returned items must be undamaged and accompanied by all original packaging and documentation, including the diamond certificate. The 30-day program begins on the day the order is delivered. Due to their personalized nature, the following orders are not eligible for return: Items that have been modified one or more times; engraved/laser engraved items; items that have been resized one or more times; items that have previously been replaced or upgraded; custom-designed jewelry . If your item was previously returned for a refund, your next purchase will be eligible for an exchange.
How to return?
1. Contact MMR Customer Service
If you need a return, please contact us via chat at www.makemyrings.com or by email to the FIORESE JEWELRY Customer Service Team:
If we can solve your problem without returning it, we'd love to do so! However, if you think your item must be returned, we ask you to send an email to email@example.com
Please list the order number with "#FR" in the subject line. In the body of the email, you wish to return your item and any information you think would be helpful to us.
If you are returning from the US, our team will create a free shipping label and email it to you.
If you are returning items from outside the US, you can request a shipping label and the actual shipping costs will be borne by the customer.
2. Pack and return
Make sure all original materials (including actual product, original box) and all documentation (including diamond and grading report) are intact. Please note that if certificates are lost or tampered with, there will be a $250 replacement fee per certificate. Assessment fees are non-refundable.
For safety reasons, do not write jewelry, diamonds or other related words anywhere on the packaging.
For safety, please double pack the package.
Stick the label on the outside of the large box and drop it off to the courier location closest to you. (We recommend EMS, FedEx or DHL as our preferred shipping partner).
MMR is not responsible for shipping errors - we recommend that customers only use staffed storefronts to send returned items. Please do not use drop boxes or unmanned locations.
Get a shipping receipt to confirm that the item has shipped - this receipt will serve as proof of shipping and insurance.
MMR recommends insuring the package for a maximum replacement value.
Once we receive the return package, our quality assessment team will inspect the item and begin the refund process.
*If the item is not brand new, there may be a follow-up email or inquiry to the customer to determine eligibility.
Please Note: The $50 certificate fee is non-refundable.
Refunds usually take 10 business days to process.
The refund amount will be issued to the payment method used for the original purchase.
Refunds to countries other than the U.S. will be refunded in U.S. dollars at the prevailing exchange rate and cannot accommodate currency fluctuations between the time of purchase and the time of the refund.
It is not responsible for any foreign currency transaction fees that the client's bank may charge.
For all credit card chargebacks, please allow a one-month billing cycle to show your credit limit.
Need more help? We are here to help you
Contact us by email: firstname.lastname@example.org
or chat with us on the website www.makemyrings.com