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Free standard shipping on orders over $800
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We offer a one-year complimentary repair service for issues caused by normal wear or manufacturing defects, including prong tightening, chain/clasp repairs, accent-stone resetting, and eligible ring resizing. Repairs due to misuse or unauthorized alterations are not covered. After one year, repairs are available for a service fee, with quotes provided in advance.
Customers may choose to send items back to us for repair (you cover shipping to us; we cover return shipping) or opt for local repairs within one year, for which we will reimburse the verified repair cost. Local repairs beyond one year are not eligible for reimbursement.
For customized products, returns and refunds are not accepted after delivery unless a verified quality issue is present. Personal preference changes, price comparisons, or dissatisfaction with promotional pricing are not valid reasons for return.
Please note, kindly specify your bracelet size in the remarks when placing the order.
| Metal | 18K Gold |
| Stone | Lab Diamond |
| Stone Color | DEF |
| Stone Clarity | VVS-VS |
| Stone | 38 pieces of 1.5mm round cut, DEF VVS-VS, about 0.57 ct tw |
| Pendant Size | 23mm |
If you have specific requirements for diamonds or metals, please contact customer service directly.
Process:
Payment--CAD making (Two days )--Confirm CAD--Bracelets making (Two weeks)--Video confirm--Shipping
Our customer service team will contact you via email within 8 hours after you place your order to confirm the order details. Please make sure to check your email.
We will craft the bracelet according to your selected options, with default engraving of metal material markings(G14K/ G18K/ Pt950), and the delivery time is 18 days.
If you have specific requirements for diamonds or metals, please get in touch with customer service directly.
Process: Payment--CAD making (Two days )--Confirm CAD--Ring making (Two weeks)--Video confirm--Shipping
Our customer service team will contact you via email within 8 hours of your order to confirm the details. Please make sure to check your email. We will craft the rings according to your selected options, with default engraving of metal material markings (G14K/ G18K/ Pt950), and the delivery time is 18 days.
If you choose expedited, the delivery time is 10 days.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All returns must be undamaged and include all original packaging and documents (including the diamond certificate). The 15-day return period starts on the delivery date.
Orders not eligible for return include: custom designs, engraved items, and pieces that have been resized or modified.
To start a return, log in to your account, open your order, and click Return Item(s). We’ll email you once your refund is processed.
For defective items, please provide a clear photo and a brief description. Approved quality issues include loose prongs and metal breakage (not caused by misuse). Wear and scratches are not considered defects.
For discounted items, we may reimburse repair costs or accept a return. Returns must be sent in the original packaging and shipped via USPS.
For custom-cut diamonds, customers are responsible for return shipping, all customs duties, and a 40% service fee, deducted from the refund.
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