Payments
We currently only accept paypal payment, sorry for the inconvenience caused.
Great question. our checkout page uses SLL, which ensures that all of your browsing and shopping data remains private.
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember MMR, only one discount code can be used per order!
Discount codes apply to most of our jewelry, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!
Shipping
Shipping times may vary, but most orders ship within 2 business days of purchase, pending availability and credit verification. Once your order has shipped, we estimate that you will receive your order within 3-5 business days of the ship date.
Free shipping on orders up to $500, $35 shipping fee for $1-499 ($35 for DHL shipping)
Our magical pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice.
We also offer beautiful gift bags and a perfect gift wrap set to add a touch of glam to your thoughtful present. No need to buy wrapping elsewhere - just add to your basket, pop the jewelry in when it arrives, and give that perfect gift!
MMR cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges if they apply.
In rare cases you might be contacted by customs to submit an invoice. In this case, you can simply forward our order confirmation email which you’ve received when placing your order.
If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.
For international shipments outside of the USA, all website prices are exclusive of sales tax. VAT is not collected at checkout.MMR Jewelry is not responsible for VAT and customs fees which will be charged to the customer directly by the shipping service provider.
All orders ship Monday – Friday, excluding weekends and official bank holidays.
We recommend you order soon, so you get your jewelry in time.
In rare cases, your package can show as ‘delivered’ before you receive it.
This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check between your front doors and talk to your household members and neighbors.
If you still can’t locate your order, contact your shipping carrier and state your tracking number. Please get in touch via www.makemyrings.com and we will do our best to assist you in locating your missing package.
If your order continues to be missing after following the above steps, please note that we are unable to offer reshipments or refunds on orders that show up as delivered.
Returns
Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right.
Just send us an email within 30 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).
Warranty
Yes, of course. Enjoy our free 1-year warranty on all jewelry pieces in our entire collection and a lifetime warranty on all custom diamond jewelry.
Our warranty is valid against any defects in our materials and/or workmanship. Our warranty does not include insurance against physical or accidental wear and/or damage happening outside of our normal returns and exchanges policy.
Our warranty doesn’t cover lost items, scratches that come with normal wear and tear outside of our normal returns and exchanges policy (like a bent ring or broken chain), improper use or storage of your jewelry, improper care of your jewelry including contact with household chemicals, hygiene products like make-up or perfumes, discoloration of stones caused by water, chemicals, sweating, make-up, cooking, prongs wearing out, stones lost by everyday wear, natural inclusions and imperfections of stones and any modification to your jewelry done by a third party outside of . Follow our in-depth care guide to keep your jewelry shining.
We're sorry to hear that your jewelry was not 100% perfect. If you experience a jewelry failure outside of our normal returns and exchanges policy, we will treat your inquiry as a warranty claim. Please contact us at www.makemyrings.com. We will review your claim and notify you of next steps.
Material
Absolutely! Our promise to you is that all our gemstones are guaranteed authentic, approved by regular independent lab testing by GIA. The GIA, which stands for Gemological Institute of America, ensures that all of our gemstones are up to industry standards and are of the highest-quality.
We strive to be entirely transparent when it comes to the materials we use for all of our jewelry. Thanks to the GIA, we are able to guarantee the authenticity of our glittering gems.
The Gemological Institute of America is the world's foremost authority on diamonds and colored gemstones. Our gemstones are submitted to the GIA authority for testing, and if they meet gem industry standards, they are certified.
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GIA uses 4 established principles (known as the "4Cs") to test the authenticity of diamonds and gemstones. These principles include 1. Cut 2. Clarity 3. Color 4. Carat Weight
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Additionally, these tests can determine detectable treatments and whether the gemstone is natural or synthetic (fake). We only use stones that have been given a positive, natural grade by GIA's independent testing, so we can guarantee the authenticity of our stones.
The IGI (International Gemological Institute) is one of the largest independent laboratories in the world for testing and grading the authenticity of diamonds. All MMR Diamonds in the Pure Diamonds (US only) collection are backed by IGI Standardization and Care. Renowned for their precise and prestigious research on colored stones, pearls and fine jewelry pieces, they ensure consumers can shop with confidence when buying jewelry.
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Unlike other fine jewelry certification bodies, IGI is the only organization of its kind with more than 20 operating laboratories around the world. It is also the only gemological laboratory in the world to be accredited by ISO (International Organization for Standardization), the prestigious calibration and testing standard for natural diamonds.
Our jewelry is made from a range of precious metals including: 925 Sterling Silver, Platinum Platinized 925 Sterling Silver, 14k Solid Rose Gold, 14k Solid White Gold, 10k Solid Rose Gold, 10k Solid White Gold and 18k Sterling Silver 925 Sterling Silver Plated in 18k Rose Gold and gold (this coating is 50% thicker than traditional gold-plated pieces and will maintain its beauty for years to come). There is no nickel in our jewelry.
We strive to maximize the use of recycled metals in order to reduce our global footprint.
Pronounced Ver-may
Vermeil is a legally regulated term and means simply sterling silver that has been completely covered in 18k solid gold, meaning your one-of-a-kind jewelry piece lasts a lot longer without fading or tarnishing than regular gold plating.
Our gold plating is thicker than average at 2.5 microns thick. Just like all our pieces, we mostly use recycled metals for our jewelry.
We’re proud to supply you with authentic and ethically-sourced jewelry, at the best quality for the best price.
We have a stunning range of gemstones, each with its own magical properties and unique beauty. We offer the following real stones: Lab Grown Diamonds, Moissanite, Topaz, Turquoise, Aquamarine, Amethyst, Blue Topaz, Garnet, Peridot, Citrine, Tourmaline, Onyx, Black Onyx, Lapis lazuli, ruby, pink sapphire, white sapphire, an array of rough cut crystals, organic pearls and authentic opals. See individual product descriptions for details.
Lab-grown Diamonds are created in a controlled lab setting from real Diamond seeds.
This makes them authentic plus a mindful method on our path to sustainable, conflict-free jewelry.
And the best thing:
They possess the same physical, chemical and optical characteristics as natural Diamonds. The difference is hardly visible to the naked eye.
So why choose lab grown?
✔️ No mining required
✔️ 100% conflict-free
✔️ Less waste, lower emissions
✔️ Increased affordability
Yes 100%, as they are made in advanced, controlled Lab settings from Diamond seeds. These Diamonds are entirely conflict-free as no mining is required.
Any jewelry made with copper such as Sterling Silver and Rosé Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.
If you do see a slight blackening in your piece it is nothing to be alarmed about and the ring can easily be brought right back to it's shining self with a jewelry polishing cloth.
Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.
Keeping your gemstones gleaming is easy! Wash your jewelry with warm soapy water and a soft-bristled brush, like a toothbrush. Pat dry using a soft microfiber cloth and store your jewelry in a safe, dry place when it’s not being worn.
Try to avoid harsh chemicals that can lurk in everyday products such as lotion, perfume, and hairspray as well as household cleaners like bleach. To be safe we recommend your jewelry is the last thing you put on and the first thing you take off when you get home.
For more information on care and cleaning, check out our Jewelry Care Guide.
Sustainability
Yes, adhering to sustainable development is our company's development philosophy. We will earnestly fulfill our corporate social responsibility and become a jewelry company with a mission and a sense of responsibility.
Yes, most of our gemstones are lab grown, and we strive to be transparent and responsible, using ethically sourced gemstones for high quality jewelry.
Our mission is to reuse as much of our planet's resources as possible. So whether it's sterling silver, gold plated or solid gold, we strive to maximize the use of recycled metals for our jewelry.
We will take environmentally friendly materials as the first choice and try to use 100% compostable cardboard in the future.
Loyalty
It's super simple & free! In order to join our exclusive Loyalty Club visit the following page. We are so excited to welcome you in our inner circle!
You can earn points in a variety of ways, from buying your favorite MMR jewelry and posting reviews, to joining the MMR Club and following us on social media.
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When you collect points from a purchase, the points will appear in your account 30 days after the order is placed, in case of any returns or exchanges. After that, they are all yours!
Join, bookmark, enjoy! It's that simple.
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Once you join the club and start collecting points, you can redeem them for amazing discounts on your next purchase. The more points you earn, the better the rewards.
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Remember, points earned from any purchase will show up within 30 days of order placement for potential exchanges and returns.
Of course not! We believe loyalty should be rewarded and want to reward you for being a part of our MMR family! click to join
Custom
If you have jewelry you want to buy but it is not available in the store or you have your own ideas, then
You can contact us through www.makemyrings.com or email info@simonchao.com, and tell our staff your ideas. After making CAD drawings for you and confirming with you, we can start making for you. All custom made items typically ship within 2 to 3 weeks of the order date.
